TAG Tap does not report geolocation to TAG Portal

If you are having trouble with TAG Tap not reporting geo location to the TAG Portal when reading or configuring tags you can try the following steps to resolve it:

Make sure location is enabled in your phone's settings

Enabling location in your phone's settings is crucial for including geolocation data to TAG Portal when reading a temperature logger tag.

How to enable geolocation varies with your phone and version of the Android operating system.

Please see this guide from Google on how to enable or improve your phone's location detection.

Make sure TAG Tap has permission to access your phone's location

The first time TAG Tap is started it will ask for permission to access your phone's location.

For geolocation data to work, you must allow this.
If you previously have refused the app access to geolocation, it can be enabled.

How to do this varies with your phone and version of the Android operating system, but the steps below should work for most phones:

1. Go to "Settings"
2. Go to "Apps"
3. Select "TAG Tap"
4. Select "Permissions"
5. Enable "Location" or "Position"

After this is enabled, please restart the app as described below. Geolocation data should now be included in the information sent to TAG Portal.

Test your Android phone's GPS signal

Make sure your phone has a good enough GPS signal. This can be done in multiple ways depending on your phone and version of the Android operating system.

Some possible approaches are:

• Open Google Maps or similar map software and see if you are able to get a fix on your position
• Install one of the multiple GPS test applications available at Google Play

You can also see this guide from Google on how to improve your phone's location detection.
 

Restart the TAG Tap application

Sometimes the TAG Tap application can get stuck in a state where geolocation data is not correctly collected from the Android operating system.

When this happens, the app needs to be completely closed and opened again.

How to do this depends on your phone and version of the Android operating system.

On most phones, you may press the "app overview" button (on the left or right side of the main button), then either select "clear all" or swipe UP on the TAG Tap application to close it.

For Android version 9 or upwards, this guide from Google might also be helpful.

After the app has been fully closed, it can be opened again and geolocation should work correctly.

Force close

If the above app restart does not work, a more extreme way of restarting the app can be done by performing a "force stop" operation. This forces the app to completely stop all its processes.

How to do this varies with your phone and verison of the Android operating system, but for most phones the following steps should work:

1. Go to "Settings"
2. Go to "Apps"
3. Select "TAG Tap"
4. Press "Force Stop"

Once these steps are completed, the app can be started again and geolocation should work correctly.